Shipping policy

Shipping & Delivery Policy (Pakistan)

At Ittifaq Collection, we aim to deliver your favorite decor pieces as quickly and safely as possible. We partner with Pakistan’s leading courier services, TCS and Leopards Courier, to ensure nationwide coverage.

1. Cash on Delivery (COD)

  • We offer Cash on Delivery all over Pakistan.

  • Please ensure the exact amount is ready at the time of delivery. Our courier partners (TCS/Leopards) only accept cash payments. Cheques or bank transfers at the doorstep are not accepted.

2. Delivery Timelines

  • Main Cities: 2 to 4 working days (Lahore, Karachi, Islamabad, Faisalabad, etc.)

  • Other Cities/Towns: 4 to 7 working days.

  • Processing Time: Orders are processed and dispatched within 24–48 hours of confirmation.

  • Note: Deliveries may be slightly delayed during public holidays or high-demand sales events.

3. Order Confirmation

Once you place an order, our team may call or WhatsApp you for verification. Orders will only be dispatched after a successful confirmation. If we are unable to reach you within 48 hours, the order will be automatically cancelled.

4. Shipping Charges

  • Shipping charges are calculated at checkout based on the weight and destination of your order.

  • Free Shipping: We offer Free Shipping on orders above Rs. [Insert online payment Amount, e.g., 5000].

5. Tracking Your Order

As soon as your order is booked, you will receive a Tracking ID via SMS or Email. You can track your parcel on their official websites:

6. Delivery Attempts

Our courier partners will make up to 2 attempts to deliver your parcel. If the customer is unavailable or the phone is unattended after two attempts, the parcel will be returned to our warehouse.

  • Note: In case of a returned parcel, re-delivery charges may apply.

Need Help?

If you have any questions regarding a specific item, please reach out to our support team at [ittifaqcollection@gmail.com/0318 2293701] before making your purchase. We are happy to provide extra details or photos to help you decide!

7. Inspection Policy

As per courier company policies in Pakistan, customers are not allowed to open the flyer/parcel before making the payment. If you find any issue after opening the parcel, please contact our customer support immediately.